This Privacy Policy describes how Lubana Industries (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a Enquiry from www.lubana.co.in (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
How We Collect and Use Your Personal Information
To provide better support, business communication, and customer services, Lubana may collect certain personal information from users through our website, inquiry forms, WhatsApp communication, social media platforms, email interactions, and other business channels.
The information we collect and how we use it may vary depending on how you interact with our Services.
In addition to the uses mentioned below, we may use collected information to:
Respond to inquiries and support requests
Improve our products, website, and customer experience
Communicate important updates and promotional information
Maintain website security and prevent misuse
Comply with applicable legal obligations
Protect our business rights, users, and Services
Personal Information We Collect
The type of information we collect depends on your interaction with our website and Services. “Personal Information” refers to information that can identify or relate to an individual.
Information You Provide Directly
Information you may voluntarily provide includes:
Name
Phone number
Email address
City/State
Business or company details
Dealer/distributor inquiry information
Product inquiry details
Messages submitted through contact forms, WhatsApp, email, or customer support communication
Certain sections of the website may require you to provide specific information to access inquiry or support features. You may choose not to provide such information; however, this may limit our ability to respond to your request.
Information Collected Automatically
When you visit our website, we may automatically collect limited technical and usage information such as:
IP address
Browser type
Device information
Pages visited
Website interaction data
Date and time of access
This information helps us improve website functionality, performance, security, and user experience.
We may use cookies or similar technologies for analytics and website optimization purposes.
Information from Third Parties
We may receive limited information from trusted third-party service providers that support our website, analytics, communication tools, or marketing activities.
Any information received from third parties will be handled in accordance with this Privacy Policy.
Provide customer support and after-sales assistance
Marketing & Promotional Communication
With your consent where required, we may use your information to send:
Product updates
Promotional offers
Business announcements
Marketing communications through email, phone, SMS, WhatsApp, or social media
You may opt out of promotional communication at any time.
Security and Retention of Your Information
Lubana takes reasonable measures to help protect your personal information from unauthorized access, misuse, disclosure, or alteration.
However, please understand that no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information shared online. We recommend that users avoid sharing highly sensitive or confidential information through unsecured communication channels.
We retain personal information only for as long as necessary to:
Respond to inquiries and provide Services
Maintain business communication records
Comply with applicable legal or regulatory requirements
Improve customer support and website operations
Once the information is no longer required, we may securely delete or remove it from our systems.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at lubana.ind@gmail.com
Cookies
Like many modern websites, Lubana may use cookies and similar technologies to improve website functionality, enhance user experience, and better understand how visitors interact with our website.
Cookies help us:
Remember user preferences and settings
Improve website performance and functionality
Analyze website traffic and visitor interaction
Enhance browsing experience and website security
We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the products , services, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Children’s Privacy
We does not knowingly collect personal information from children through its website or Services.
Our website and Services are intended for general business, customer, and informational purposes and are not specifically directed toward children.
If a parent or guardian believes that a child has provided personal information to us, they may contact us using the contact details provided in this Privacy Policy, and we will make reasonable efforts to remove such information from our records where applicable.
We do not knowingly sell, share, or misuse personal information of minors.
Updates to This Policy
We may update this Privacy Policy from time to time with reflect changes to our practices or for other operational, legal, or regulatory reasons. Update version will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
Communication Preferences
If you receive promotional or marketing communication from us, you may opt out at any time by contacting us or following the unsubscribe instructions provided in the communication.
Please note that even if you opt out of promotional communication, we may still contact you regarding important business inquiries, customer support, or service-related matters.
Contact Us
For any privacy-related questions or concerns, if you would like to exercise any of the rights available to you, please email us at info@lubana.co.in
